I purchased a pair of sneakers on March 5th at Marshall's in Catonsville, MD. Today I noticed that the rubber was pulling away from the canvas.
I returned to the store with my receipt, which stated that returns are accepted within 30 days. I was told by the cashier that I could not exchange the shoes because she "did not know what I did to them." I told her that my son wore them to school for the three weeks that we owned them. I asked for the district mananger's phone number and she told me that " it doesn't matter. He won't exchange them either." I asked for the mananger (Ron) who looked at the shoes for a while and finanlly said that he would not return them.
He "didn't know what" I "could have done to them." When I asked for the district manangers name and phone number I was told that he didn't have a number and that I should call customer service, which was closed.
I told Ron that I have never had to return merchandise to Marshall's before as I was always satisfied. I stated that I would not be spending my money at Marshall's again and was told by the cashier "that no one cared if I shopped at Marshalls again."