Marshalls
Reviews and Complaints

I ordered four pair of jeans from marshals.com. Received the order on the 18th delivered by FedEx.

I was home when the shipment came. I retrieved the box as the truck was pulling away. The box had been ripped open inside was one pair of the jeans without any tags or identification on them and no packaging, no shipping Statement and an empty plastic bag. This is how it arrived.

No one had an opportunity to touch it on my property. I have tried repeatedly to find someway to get resolution.

I called FedEx to file a claim and they said the type of shipping plan that marshals has I have to contact them and they will file a claim with FedEx. Where do these people hide?

Im a Marshall customer for many years. Always trying my best to be on time for my monthly dues.

Today Sunday April 7th at 8:33am I was trying to pay my April month bill and I call from my # 703477-****. My main concern was to find out is there any late fees/ interest for this month, as it happened before during the beginning of January 2024 and I discovered that there was accumulated late fees while I have no updates regarding my balance . The charge was cancelled but I lost the trust to pay without review any of the balance due.

Long story short, I was surprised by the representative way of communication. She was replying as she was talking to a mentally retired person or a baby.

I wish if you can listen to the recording.

It was insulting and I expressed that to her. Im not expecting that type of communication.

I requested the agent to transfer me to another department to help me, she refused and it was same impolite tone with me.

I would appreciate your help to understand this type of behavior from your card billing agent.

Hala

Event at the local Marshall

Past Sat purchased several items. The next day, Sunday, I took 7items to be returned to TJX card.

One Item was a PJ top costing $2.00(yellow ticket). The employee doing the return falsely insinuated my purchase consisted of a PJ top and bottom. I sternly objected to the falsehood and stated she will be reported. She returned the PJ top stating, it is only $2.00 I return it.

I stated, you are returning exactly what was sold to me as you should.

The next day, Monday, I complained to the Framingham office. I did not leave personal info.

I also reported, the same time, I observed and heard a customer next to me returning a bottle of shampoo embarrassingly being probed about the return.

Framingham office stated, The store Manager will be contacted.

I went in to purchase a hair brush... I went up to the register to pay as I was waiting for the cashier to give me my change back I started taking the brush out of the Marshalls bag and tore the cardboard off the handle of the brush .

I asked the cashier politely if she could throw it away for me.. she stated she could not... I said no biggie trash can outside... As she handed me my receipt I said can you throw it away or you not allowed to throw that away either since she could throw away the bag she had just given me to bag my brush ..

as I walked away she said you don't have to be a *** I stopped at the exit I turned around and she said I said that you didn't have to be rude.. u said I wasn't rude I simply asked.. and you just called me a *** that's when another cashier jumped in and started and telling at me to get out of the store . I said why do I have to leave because your cashier called me a *** .

I was already running late so instead of causing a big scene I left called the customer service number and I have yet to hear back from the general manager of that location...

Pissed isn't the word .. and when I called to speak to the manager he was already aware because another employee overheard the cashier and reported it...