Marshalls

I have been an avid shopper at the Cary NC store for many years. However, my latest experience with one of the store clerks and one of the managers on duty has left me disappointed.

This is the most unsatisfactory shopping experience I've had at this Marshalls store. After standing in line for about 15 minutes or more, I was asked to proceed to the register. The cashier, who was very disrespectful and uncaring, clearly did not represent Marshalls in a positive light. She rang up my purchase, but my card was rejected.

I asked if I could leave, go to my car and fetch another form of payment and be rung up again. Very obnoxiously, she stated that I would have to wait in line all over again. I quickly left to get another form of payment, returned to find the line extremely long. The weather was extremely hot, I was tired from running back from the car and had a small child with me.

I did not want to wait in the long line again, so I asked her for my items and called for a manager for help. The manager was of no help. She, too, had the same unpleasant disposition as the clerk. All I heard her saying was that the clerk was correct.

She offered no resolution, nor did she apologize. Only due to another customer offering me her spot in line was I able to get in and out of there. My recommendation is to retrain this particular store manager (Lisa) and store clerk (Jalisa) with a simple, yet forgotten, number one lesson in customer service.

They need to reorient themselves regarding the Marshalls store mission. I have decided not to patronize this particular Marshalls store due to the disrespectful service I received.

So, I bought about 7 items and 2 of those were throws which were on clearance for $10. I paid cash and as I'm leaving, the security goes off. My cashier comes over and removes the security tag - okay, no problem, it happens. I get home and open up the blankets and the other one still has the security tag.

Annoying.

I call because I have since taken out the trash and the receipt is gone because I shouldn't need it. I call to make sure it won't be an issue to bring the throw back to remove the tag and they pretty much say without the receipt they can't do anything.

So because of the employee's mistake, I can't have the tag removed.

I'm sorry, but I don't think even the dumbest thief would call the store and or go back to have a tag removed.

Terrible policy which I don't, or never have, seen the policy posted anywhere.

Interesting.

I don't usually submit complaints but this is absolute *** Northern Nashua NH store by the way, review the security cameras and you will see that I was there and paid cash.

Easy, so much for keeping customers who keep you in business happy.

Store location: 2029 W. Maple Rd., Troy, MI 48084.

As part of a $250 purchase, I bought a clothing item at Marshalls for $59.99.

The employee rang the tag on this item like she rang the tags on all the other items. I paid with a credit card and left. Within the 10-day return window and with all original tags attached, I attempted to return the $59.99 item but was told by the manager that the tag attached to the item was incorrect. When she scanned the tag, neither the correct brand nor the correct fabric came up.

She refused to accept the return or even issue a store credit. The mistake was Marshalls and solely Marshalls. I didnt tag the item, price the item, or sell the item. I am merely a consumer who purchased the item on good faith that Marshalls would abide by its own return policy.

It would cost Marshalls NOTHINGnot a red centto take the item back (considering Marshalls employees incorrectly catalogued and tagged the item) and issue me a store credit. I would have spent the $59.99 and more there. Instead Marshalls has lost a previously faithful customer and all my future purchases. This is a classic example of a flawed return system and all-around poor customer service.

I called the customer service number and was connected to an agent who was unhelpful and clearly on a script. He just kept repeating himself. I asked to speak with a supervisor, and he refused to escalate my call. At the end of the day, there are far too many other vendors/companies with return and customer service policies that operate within the bigger spirit of accountability and customer satisfaction.

I am being forced to pay for Marshalls mistake, and it is not right.

Plain and simple. I will be reaching out to the corporate office.