Marshalls Reviews
Marshalls Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshalls has a 2.3 star rating from 267 reviews and 39% would likely recommend; overall sentiment is mostly dissatisfied with frequent negative experiences reported.
Key Takeaways for Future Customers
- Expect mixed Marshalls reviews: good prices and product variety but prepare for possible long lines and checkout delays.
- Keep receipts and photos to support returns and refund requests.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and unhelpful managers.
- Frequent issues with refunds, returns, exchanges, overcharges and unreachable support.
- Safety and cleanliness concerns including lost tags and pets in store.
Positive Feedback
Reviewers value location and product diversity and some stores and staff received praise for helpful service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshalls has a 2.3 star rating from 267 reviews and 39% would likely recommend; overall sentiment is mostly dissatisfied with frequent negative experiences reported.
Key Takeaways for Future Customers
- Expect mixed Marshalls reviews: good prices and product variety but prepare for possible long lines and checkout delays.
- Keep receipts and photos to support returns and refund requests.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and unhelpful managers.
- Frequent issues with refunds, returns, exchanges, overcharges and unreachable support.
- Safety and cleanliness concerns including lost tags and pets in store.
Positive Feedback
Reviewers value location and product diversity and some stores and staff received praise for helpful service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
No cashiers
- - Self-checkout was fast.
- - Marshalls had 2 cashiers for about 20 in line.
- - If lines persist, I will leave.
If they don't have enough cashiers when there is a long line, I take that is they don't value my time, so I am not going to reward them by buying anything. Will just unload merchandise and head out door.
Came from Ross, self-checkout—out in a minute. TJ Maxx and long lines, no problem.
Marshalls in Weaverville had only 2 cashiers for 20 people waiting in line. It took about 20 minutes, which means Marshalls doesn't value my time.
The cashier said it has been like this all day, and I have seen it before. So next time I see a line and not enough cashiers, I am leaving.
- Near me
- Do not have much inventory and never enough cashiers
Preferred solution: Apology
User's recommendation: Long lines-check # of cashiers, not enough--leave unless you wait and wait
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hemet, California
No response very unprofessional I'm trying to seek law I'm trying to see the law so I can get a lawyer
- - Injury from a floor security tag; diabetic risk noted; may affect work.
- - No response after multiple calls and emails; feels discriminated and ignored.
I have called several times to complain. I stepped on a, I think it's some type of Magnum with the needle, and I think it was a safety device.
It passed through my left foot at the bottom, which now I have a dark spot because I am diabetic. I have not received a phone call from you guys, so I'm going to seek legal advice on the situation. I feel very discriminated against, left out, and treated like nothing. I left my phone number several times.
My name is Monique Sims, my phone number is 951-486-****, and I still haven't got any replies or responses. It's just nothing, so at this time, I have waited a while. I have a bandage on there; I change it twice a day to air it out to make sure I don't get an infection. Like I said, I am diabetic, so you guys have put another burden on me because at this time I cannot work.
I've missed a week of work because my doctor said he wanted me to make sure that it doesn’t get infected or have any other side effects, and to let it air out. This is all for one of your security tags that was left on the floor. That was just not good at all; consider that a non-responsibility. That was just so irresponsible, and I can see that being irresponsible or inconsiderate goes a long way with your store because I still haven't heard anything.
Nobody's inquired, nobody's called; it's like it's been abandoned. I've left several emails, several voicemails, and three times I got hung up on. I am a Black African American, but I don't believe you guys know that, so this is not considered racial. This is just considered a woman in the store that was shopping, minding her own business, and doing a normal thing.
I received an injury from something that occurred in your store, so I am seeking relief. I've reached out and reached out. I'm sorry, you guys are just irresponsible, and I always tell myself to put myself in somebody else's shoes. Well, that day I wish I would have been wearing tennis shoes instead of those little ones, you know, the ones you wear to the beach.
Yeah, because I hate confrontations and things like that. I'm just a regular woman trying to make it in the world today. Unfortunately, I am diabetic, so it's not so much about being diabetic and getting poked; it’s so much about the lack of response. How can we help you?
Is there anything we can do to help you? You know, accommodate you with the, you know, anything? We're sorry, hope you get better card? Anything?
Nothing.
It's homeless people out here that have more concern than you do. Thank you.
- Some people are really nice and marshalls and i normally take out the time to give them a review when i am there and all i ask is this for the same respect back
- Great prices
Preferred solution: I don't know some kind of consideration now acknowledgment compensation I don't know at this point but I am looking into is getting a lawyer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hialeah, Florida
Continuos harassment from associates and even family members of there because of complaints against there loved ones
Very unprofessional company it’s sad that certain people are put in positions that do not have the skills to deal with customers.
This letter serves as a formal complaint regarding ongoing harassment at Marshalls (Miracle Marketplace, ***, ***). While I appreciate store management, *** faced repeated harassment from an associate named ***. She has made inappropriate remarks about my weight, which I reported multiple times. On April 8, 2026, around 5:30 p.m., I observed *** with a previous harasser, who called me a bitch as I passed. I didnt report it immediately out of fear since past complaints led to no resolution.
I request immediate corporate intervention to stop this harassment. If any further incident occurs, I will not hesitate to contact law enforcement for my safety. I anticipate prompt resolution.
Respectfully,
***
- All the managers are amazing
- Get rid of all the untrained employees
- Review of employee handbook and requirements of the position
Preferred solution: I would like for this employee to be fired at this point . There’s been to many issues and my safety as a consumer should be first .
User's recommendation: It’s a hit or miss with lack of professionalism
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hemet, California
One of your security things was on the line on the ground I didn't see it and I stepped on it and it pricked my foot pretty bad or I had to it went through my little flip-flop sandal I had a little fl
- - Customer stepped on a floor security device and injured their foot.
- - They are diabetic and want a callback; no one has returned the call.
I was in your store shopping, and one of your security things that can be clipped onto the clothes or shoes, whatever it was, I guess, was on the floor. I didn't see it; I had flimsy sandals on, and I stepped on it and it punctured my foot.
I am diabetic, and at this point, I'm not too sure what to do. I'm trying to see if anything occurs or what I should do at this time, so I'm reaching out to you guys to let you know what has happened. No one has returned my call, and it feels like it's not important to you.
Once again, my phone number is 951-486-****, and my name is Monique. Thank you.
User's recommendation: I don't know what's the recommendation I think I still think about because I am diabetic you know should I go to the emergency room or what to make sure cuz anybody could have touched it it could be anything on it at this point I am reaching out to you guys first to see if you guys can recommend something or something at this point because this is something that's happened physical not just somebody voicing something this is something that happened to me physically I have not been called back I have not been emailed back it's like you guys don't even care at this point so this is my last time reaching out to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bend, Oregon
Trying to figure out if Marshall headphone minor four sucks or it’s just me
- - Gifted Minor Four headphones from Marshall; I was excited as a guitarist.
- - Volume and sound are subpar; worse than a $30 pair.
- - Support unreachable; I want to return them.
Couldnt even connect to a real person. What a joke.
Im calling because I was gifted a pair of minor four headphones from Marshall. As a guitarist, I was immensely ecstatic about this. Upon receiving the headphones, I immediately suspected something was wrong. The volume is beyond subpar.
It is ridiculous. The $30 headphones that I have from the grocery store feel better and sound better than these. Let that sink in for a little bit. A $30 pair of headphones beats your headphones.
Blow them out of the water. I cannot get a hold of a real person.
I am extremely upset. I need to return these.
Hattiesburg, Mississippi
Price change at the checkout was more than msrp Is that legal?
I have never had a price change (I did not request this action) where one of your companies change an MSRP and upped the cost of an item.
The cashier made a phone call and was told the price should be higher from 12.99 to 19.99 when the item was not on clearance. Is this common practice in your stores?
Dayton, Ohio
Non service dogs allowed in store *** fleas and tics on clothing
I saw a dog in the store walking under clothes. When I reported it, I was told your policy is to allow pets, even if not service dogs.
Guess what does her dog do with the scent of another dog? Or bugs they carry to clothing?
For this reason, I do not bring my own pet. At the least, dogs should be contained.
- Lower price
Preferred solution: Changes policy or warn consumers
User's recommendation: Post sign that clothing may have tics or fleas even ***
Sag Harbor, New York
Bad customer service
- - Long wait and no help at the Bridgehampton store.
- - A staff member on the floor eventually assisted.
I was in the Bridgehampton store waiting on line it was my turn when the cashier hit the buzzer register 5 is open as I walked up to the register the cashier walks away. I waited for at least to 10 mine no one wanted to help there were 3 people standing around chatting away.
As leave the stuff on the counter a colored skin lady help me.
She was actually working on the floor. Sorry but that store SUCKS...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Stroudsburg, Pennsylvania
Loss of price paid and health issue.
[PERSON_NAME] that were not even close to quality I have come to enjoy from that brand. Itching began almost immediately and sheets had to be removed while rash lasted more than a week. [PERSON_NAME] refuses to take sheets or do anything since I washed as directed before placing on my bed.
- Customer service wastes your time adding insult ti injury
Preferred solution: Full refund
User's recommendation: Beware of brands that are made for TJX stores.
Tucson, Arizona
Complaints::: offered water as Asthma and you charged me for water 5/30/26 Shame on you!!
Read above
Shame on you, Marshalls.
I needed water for my asthma attack, and you gave me a bottle of water.
Then charged me for the water at checkout!
Shame on you. 5/30/26, 3 pm
Tucson at ***
Shame on you.
***
P. ***
- No respect
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Connecticut
Unreliable merchant
- - Marshalls sent two incorrect items, FedEx return required.
- - Return shipping ($11.99) deducted; after return, credit pending; 2 weeks no credit.
Marshalls shipped 2 incorrect items. The only choice is to ship back via FedEx, per their instructions.
Return shipping fees ($11.99) would be deducted from the credit, and after the returned goods, eventually such fees would be credited. I called back Marshalls with FedEx return tracking No.
and they acknowledged receipt of the incorrect goods shipped to me originally. It has been 2 weeks since they received the return, but no credit at all.
- Prices
- Slow and mistaken
- Poor deliveries
Preferred solution: Full refund
User's recommendation: Keep on calling customer service and if they don’t issue credit right away for goods they acknowledge receipt for, dispute the charges with your credit card company.
West Palm Beach, Florida
Complain about an in store experience with a manager
- - I bought only the pants, and the top wasn't included.
- - The manager insisted the sale be reversed due to the mistake and was rude.
I purchased a pair of pants and completed the transaction at the register. While the sales associate was packing the item, she realized that the matching top from the set was missing.
I had already agreed to purchase only the pants and was fully aware that the top was not included.
After my payment was processed, the manager approached and insisted that the transaction be reversed and the item returned due to the associates mistake. The managers tone was rude and unprofessional, which made me feel embarrassed and uncomfortable as a customer.
I believe that once a transaction is completed in good faith, and the customer has agreed to the purchase as presented, internal inventory mistakes should not be handled in a way that negatively impacts the customer.
Elizabethtown, Kentucky
Twice charged
- - Money is refunded in a couple of days.
- - Orders may have multiple packages; refunds occur when shipped, but policy is complicated and pricing/service could improve.
Gonna get money back in a couple of days. The online shopping sometimes has multiple packages and is corrected when the item is shipped; then money gets transferred back in a couple of days. I wish their policy was less complicated, and then the online shopping experience would be very good because of the pricing and service.
- Prices are great
- Online service does not meet up
Preferred solution: My money soon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged
- - Charged for shoes I didn't take home.
- - Staff took my receipt; loss prevention will review cameras and call; two weeks no call and phone is dead.
The cashier charged me for a pair of shoes that I did not bring home. I go back to the store and they take the info of my receipt and tell me loss prevention will check the cameras on Monday and call me back.
Its been 2 weeks and I still have not received a call. On top of that you can't contact the store , their phone doesn't work.
User's recommendation: Check your receipt. They ring up extra things you don't get. Contacting store in person and told loss prevention would call me back. Its been 2 weeks no call from them. Then the phone number to the store does not go through. They watch customers to prevent loss protection but they steal from the customers.
Terrible customer service
- - Order was charged, canceled, then re-ordered and charged twice.
- - Refund issued then reversed; five to seven days expected; no clear contact.
I made an order online with Marshalls and my credit card was charged. For some reason Marshalls cancel my order.
I called them and they told me to try it again maybe I hit a wrong button or wrong address. I looked at it and everything was correct. Marshalls told me to order again and maybe that would help. So I did and now I'm charged twice from Marshalls.
They gave me a refund and then took it back. I have Capital One bank and they said they have nothing to do with this it all has to do with Marshalls. I called Marshall's back and they claim that there is nobody I can call and nothing they can do I have to wait 5 to 7 days for my money to return to my bank. Today is day 5 and still nothing.
Now I have the weekend with no credit card to use. They told me to call back after 7 days to the same number that could not help me with anything. I asked the associate. If I do have to call back there's still nobody that I can physically talk to that can help.
They have to put a request in for why it hasn't been refunded then I have to wait more days. How long I have no clue.
User's recommendation: Don't online order with Marshalls. They can cancel your order for any reason they choose and your money is on hold for who knows how long
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was disrespected and was humiliated. All over 2 dollars. I have worked retail for about 30 years and I would never have treated any customer like that.
- - Coupon for $2 off women's multivitamins wasn't honored.
- - I was treated rudely by supervisor Hannah at Marshalls on Stafford St, Worcester, and I am reluctant to return.
They just didn't care.
I bought womans multivitamins it had a coupon on it that said try me for 2 dollars.off.they wouldn't honor it.there people put them on the shelf if that was the case they should have taken them iff.i was treated very rudely.i shop there all the time.i was treated very rudely the supervisors name was Hannah store marshalls on stafford st in worcester. I couldn't belive the rudeness I work retail and you give what is marked.on the shelf or the product.
I was very very embarrassed. And I am reluctant to go back because of the way I was treated over 2 dollars.
Thank you
About
, , , ,
Marshalls is an American store chain composed by approximately 750 conventional stores including Marshalls Mega Store. It has store departments in 42 U.S. states and Puerto Rico and recently intruded into Canadian territories. Marshalls off-price store chain is considered to be a second dealt in family and home goods retailing industry after TJ Maxx company. The founder of the company, Alfred Marshall started up the first department store in 1956 Boston, Massachusetts and offered apparels and homewares at very low prices. The company provides charitable assistance and has established local and national relations with U.S. charitable organizations that are aimed at helping children and their families.
Marshalls is ranked 87 out of 1267 in Supermarkets and Malls category
USA
Brands Related to Marshalls
Tj Maxx
“Nothing up on didn't got no answer after that just very unprofessional im st joseph mo the manager is...“
TK Maxx
“I bought some trainers from tkmax , i returned them they were not comfortable. I used Evri for the...“
The TJX Companies
“You cancelled my TJX credit card over a year ago, without telling me or texting me, and since then, you...“
Sierra Trading Post
“08/11/25. Package arrived 08/04/25. See attached photo. Package overweight for flimsy cardboard,...“
Companies Similar to Marshalls
Ross Dress For Less
“I ordered a gift and received it with a $0 balance. It was taken out of my account twice. How do I go...“
HomeGoods
“I have a credit card through HomeGoods. When I received my bill, I was very upset that you charged me...“
Kohls
“I recently have a law suit against Kohl's #642 here in San Antonio Texas and against Mike Robson,...“
Burlington Stores
“Hello Burlington Team: I hope your day is going well. This letter comes to you regarding a personal...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
If you are at the point of using the last amount of money on your card, you should not be ordering online.