Marshalls
Marshalls Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshalls has 2.6 star rating based on 390 customer reviews. Consumers are mostly neutral.
39% of users would likely recommend Marshalls to a friend or colleague.
- Rating Distribution
Pros: Always been a great place, Good prices, Need more responsible employee.
Cons: Really poor customer service, Horrible customer service from a manager, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshalls has 2.6 star rating based on 390 customer reviews. Consumers are mostly neutral.
39% of users would likely recommend Marshalls to a friend or colleague.
- Rating Distribution
Pros: Always been a great place, Good prices, Need more responsible employee.
Cons: Really poor customer service, Horrible customer service from a manager, Poor customer service.Recent recommendations regarding this business are as follows: "Check your receipt. They ring up extra things you don't get. Contacting store in person and told loss prevention would call me back. Its been 2 weeks no call from them. Then the phone number to the store does not go through. They watch customers to prevent loss protection but they steal from the customers.", "Don't online order with Marshalls. They can cancel your order for any reason they choose and your money is on hold for who knows how long", "Bad policy", "Just want them to be aware when entering this location", "I will not be treated this way I'm such a nice person I just want make sure I get paid for the short time I was there".
Most users ask Marshalls for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Marshalls Reviews
"Charge on bill for an item i dont have"
Thanks to the customer service which solve a complicate situation. I' found of Marshalls stores everywhere because of the interesting prices and the items....
"Overcharged"
The cashier charged me for a pair of shoes that I did not bring home. I go back to the store and they take the info of my receipt and tell me loss prevention...
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Verified Reviewer |
San Diego, California
Overcharged
The cashier charged me for a pair of shoes that I did not bring home. I go back to the store and they take the info of my receipt and tell me loss prevention will check the cameras on Monday and call me back.
Its been 2 weeks and I still have not received a call. On top of that you can't contact the store , their phone doesn't work.
User's recommendation: Check your receipt. They ring up extra things you don't get. Contacting store in person and told loss prevention would call me back. Its been 2 weeks no call from them. Then the phone number to the store does not go through. They watch customers to prevent loss protection but they steal from the customers.
Fredericksburg, Virginia
Terrible customer service
I made an order online with Marshalls and my credit card was charged. For some reason Marshalls cancel my order.
I called them and they told me to try it again maybe I hit a wrong button or wrong address. I looked at it and everything was correct. Marshalls told me to order again and maybe that would help. So I did and now I'm charged twice from Marshalls.
They gave me a refund and then took it back. I have Capital One bank and they said they have nothing to do with this it all has to do with Marshalls. I called Marshall's back and they claim that there is nobody I can call and nothing they can do I have to wait 5 to 7 days for my money to return to my bank. Today is day 5 and still nothing.
Now I have the weekend with no credit card to use. They told me to call back after 7 days to the same number that could not help me with anything. I asked the associate. If I do have to call back there's still nobody that I can physically talk to that can help.
They have to put a request in for why it hasn't been refunded then I have to wait more days. How long I have no clue.
User's recommendation: Don't online order with Marshalls. They can cancel your order for any reason they choose and your money is on hold for who knows how long
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quincy, Massachusetts
I was disrespected and was humiliated. All over 2 dollars. I have worked retail for about 30 years and I would never have treated any customer like that.
They just didn't care.
I bought womans multivitamins it had a coupon on it that said try me for 2 dollars.off.they wouldn't honor it.there people put them on the shelf if that was the case they should have taken them iff.i was treated very rudely.i shop there all the time.i was treated very rudely the supervisors name was Hannah store marshalls on stafford st in worcester. I couldn't belive the rudeness I work retail and you give what is marked.on the shelf or the product.
I was very very embarrassed. And I am reluctant to go back because of the way I was treated over 2 dollars.
Thank you
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Saint Paul, Minnesota
50 years tax evasion non US citizen Illegally in US
Nosk 4 is an illegal immigrant here. She has never filed taxes, lived in US for 50 years illegally!
She never done her taxes and never gotten her citizenship here! Name is Nosk in! Illegal immigrant not a citizen never filed her taxes in 50 years!!! Belongs in prison for tax evasion for 50 years!
Why has nobody in Government caught this immigrant?? Illegal immigrant never filed taxes and has never got her US citizenship in 50 years and counting!!! She lives VT! Nosk!!!
Illegal tax evasion immigrants non citizen illegally in America!!! Tax evasion over 50 years Nosk!!!
Gresham, Oregon
Unhappy with this situation
I ordered hair products from you and you sent them in 2seperate packages.
The 2nd package arrived yesterday and I was charged
9.99 for shipping. This was an order for $4.99
Its ridicules to pay for shipping 2xs. Why didnt you send the products together?
User's recommendation: Bad policy
Dallas, Texas
This store number #100279 Eastchase location the customer service is very poor there the workers as well as the manager ( Jennifer) the employee was Maria
Employee (Maria)was very nasty and rude. Spoke very disrespectful. I ask for the manager (Jennifer)and she didnt seem to have much customer service skill to assure me that this wouldnt happen again.This is the store on Eastchase in Fort Worth Texas 76112
User's recommendation: Just want them to be aware when entering this location
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Verified Reviewer |
Miami, Florida
Resolved: Devolucion d dinero
Ha sido terrible lamentablemente. Aún no me devuelven el dinero y es la segunda vez que llamo. Las personas que me han atendido han sido amables pero sin resultado.NO ME HAN DEVUELTO EL DINERO.
User's recommendation: Devolución dl dinero por favor.
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Verified Reviewer |
Denver, Colorado
Couldi not go back for assigned shift
Kellie and Adina to aggressive I don't need to be talked to like that there is nothing more to say A dime a dozen they don't care
User's recommendation: I will not be treated this way I'm such a nice person I just want make sure I get paid for the short time I was there
Chicago, Illinois
Dogs in store
I am severely allergic to dogs. A dog , on a long leash came up to my leg and started sniffing.
When I asked the owner of the dog why they brought the dog to the store, they answered Marshalls allowed, and encouraged it. While NYS allows non food stores to allow dogs, it does not REQUIRE it.
I spend thousands of dollars in your stores on a yearly basis. If this policy doesnt change, I will shop online r.
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Verified Reviewer |
Miami, Florida
Complicado y demorado.
Complicado dar con el número de tlf para hacer la reclamación, complicado dar con alguien que hable español. Ese proceso tuve que sufrirlo 2 veces pq la primera vez no obtuve ningún resultado.
User's recommendation: Si la devolución es por correo hay que estar muy atentos. Yo no lo vuelvo a hacer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo son claros con sus odsiones
Nadie me ayuda, ni por línea ni por teléfono. Apliqué para una tarjeta que nunca llegó.
Debí hacer un pago y la fecha de vencimiento del plazo se está acercando y no puedo hacer el pago ahora.
Si se pasa la fecha, esto afectará mi crédito. Todo por aplicar para hacer historial crediticio, pero fue un grave error.
Preferred solution: Solo quiero hacer mi pago y me ayuden a pagar
User's recommendation: Que resuelvan las dudas y los inconvenientes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garner, North Carolina
Complaint about a manager and store clerk
I have been an avid shopper at the Cary NC store for many years. However, my latest experience with one of the store clerks and one of the managers on duty has left me disappointed.
This is the most unsatisfactory shopping experience I've had at this Marshalls store. After standing in line for about 15 minutes or more, I was asked to proceed to the register. The cashier, who was very disrespectful and uncaring, clearly did not represent Marshalls in a positive light. She rang up my purchase, but my card was rejected.
I asked if I could leave, go to my car and fetch another form of payment and be rung up again. Very obnoxiously, she stated that I would have to wait in line all over again. I quickly left to get another form of payment, returned to find the line extremely long. The weather was extremely hot, I was tired from running back from the car and had a small child with me.
I did not want to wait in the long line again, so I asked her for my items and called for a manager for help. The manager was of no help. She, too, had the same unpleasant disposition as the clerk. All I heard her saying was that the clerk was correct.
She offered no resolution, nor did she apologize. Only due to another customer offering me her spot in line was I able to get in and out of there. My recommendation is to retrain this particular store manager (Lisa) and store clerk (Jalisa) with a simple, yet forgotten, number one lesson in customer service.
They need to reorient themselves regarding the Marshalls store mission. I have decided not to patronize this particular Marshalls store due to the disrespectful service I received.
It was YOUR credit card that was not working, why should she apologize? Neither she or the manager did anything wrong.
You are not a queen so you should have to wait in line with EVERYONE ELSE. With the other commoners and pheasants It is not like their machines were down, for credit card.
Why should they apologize for something that is YOUR fault you entitled brat. The employee and manager were right, you were wrong.
Replying to
Quincy, Massachusetts
Treated badly
I bought womans multivitamins it had a coupon on it that said try me for 2 dollars.off.they wouldn't honor it.there people put them on the shelf if that was the case they should have taken them iff.i was treated very rudely.i shop there all the time.
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Verified Reviewer |
Merrimack, New Hampshire
Rude employee on phone
So, I bought about 7 items and 2 of those were throws which were on clearance for $10. I paid cash and as I'm leaving, the security goes off. My cashier comes over and removes the security tag - okay, no problem, it happens. I get home and open up the blankets and the other one still has the security tag.
Annoying.
I call because I have since taken out the trash and the receipt is gone because I shouldn't need it. I call to make sure it won't be an issue to bring the throw back to remove the tag and they pretty much say without the receipt they can't do anything.
So because of the employee's mistake, I can't have the tag removed.
I'm sorry, but I don't think even the dumbest thief would call the store and or go back to have a tag removed.
Terrible policy which I don't, or never have, seen the policy posted anywhere.
Interesting.
I don't usually submit complaints but this is absolute *** Northern Nashua NH store by the way, review the security cameras and you will see that I was there and paid cash.
Easy, so much for keeping customers who keep you in business happy.
User's recommendation: Make sure you do the employees job and remove the tags
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Fremont, California
Problem returning product
I purchased a sweater and didn't realize it was ruined until I got home. And I was returning it and the manager stated they couldn't accept it because it was damaged, and it appears she was implying that I was the one who destroyed it.The damage is not really evident because it's a knit , but it's already there. I wouldn't have bought it in the first place if I saw the damage.
- Cheaper price
- Selling damaged item
Preferred solution: Full refund
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Verified Reviewer |
Matthews, North Carolina
Workers manager.
No apologies
I went to the store and they left the sensor on the clothes and I went and all 4 including the manager didn't help. I showed them the receipt and they have me stading there like I mentioned nothing. It's the Marshall they need to do there job since they don't 845 white plains road Bronx ny 10473.
- Bad customer service
Preferred solution: Price reduction
User's recommendation: They need to be kind and rude in not helping the customers. I stood there for 45 min just to remove a sensor they should have taken off.
About
, , , ,
Marshalls is an American store chain composed by approximately 750 conventional stores including Marshalls Mega Store. It has store departments in 42 U.S. states and Puerto Rico and recently intruded into Canadian territories. Marshalls off-price store chain is considered to be a second dealt in family and home goods retailing industry after TJ Maxx company. The founder of the company, Alfred Marshall started up the first department store in 1956 Boston, Massachusetts and offered apparels and homewares at very low prices. The company provides charitable assistance and has established local and national relations with U.S. charitable organizations that are aimed at helping children and their families.
Marshalls is ranked 66 out of 1149 in Supermarkets and Malls category
USA
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If you are at the point of using the last amount of money on your card, you should not be ordering online.