Marshalls
Marshalls Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshalls has a 2.3 star rating from 264 customer reviews, with 39% likely to recommend and a rating mix showing 58% unfavorable and 21% positive. Consumers value location and product diversity; price level is medium. Most reviewers report dissatisfaction and request refunds or exchanges.
Key Takeaways for Future Customers
- Read receipts and inspect purchases to avoid billing errors mentioned in Marshalls reviews.
- Expect value in selection and pricing but prepare for possible delays with refunds and returns.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and rude managers.
- Refunds and credits delayed or not posted; return and exchange processes can be flawed.
- Shipping and missing item issues, including damaged packaging and incorrect shipments.
Positive Feedback
Some stores receive praise for helpful, pleasant employees and good in-store selection and pricing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marshalls has a 2.3 star rating from 264 customer reviews, with 39% likely to recommend and a rating mix showing 58% unfavorable and 21% positive. Consumers value location and product diversity; price level is medium. Most reviewers report dissatisfaction and request refunds or exchanges.
Key Takeaways for Future Customers
- Read receipts and inspect purchases to avoid billing errors mentioned in Marshalls reviews.
- Expect value in selection and pricing but prepare for possible delays with refunds and returns.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and rude managers.
- Refunds and credits delayed or not posted; return and exchange processes can be flawed.
- Shipping and missing item issues, including damaged packaging and incorrect shipments.
Positive Feedback
Some stores receive praise for helpful, pleasant employees and good in-store selection and pricing.
Media from reviews
Tucson, Arizona
Complaints::: offered water as Asthma and you charged me for water 5/30/26 Shame on you!!
Read above
Shame on you, Marshalls.
I needed water for my asthma attack, and you gave me a bottle of water.
Then charged me for the water at checkout!
Shame on you. 5/30/26, 3 pm
Tucson at ***
Shame on you.
***
P. ***
- No respect
Preferred solution: Apology
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Verified Reviewer |
Hialeah, Florida
Continuos harassment from associates and even family members of there because of complaints against there loved ones
Very unprofessional company it’s sad that certain people are put in positions that do not have the skills to deal with customers.
This letter serves as a formal complaint regarding ongoing harassment at Marshalls (Miracle Marketplace, ***, ***). While I appreciate store management, *** faced repeated harassment from an associate named ***. She has made inappropriate remarks about my weight, which I reported multiple times. On April 8, 2026, around 5:30 p.m., I observed *** with a previous harasser, who called me a bitch as I passed. I didnt report it immediately out of fear since past complaints led to no resolution.
I request immediate corporate intervention to stop this harassment. If any further incident occurs, I will not hesitate to contact law enforcement for my safety. I anticipate prompt resolution.
Respectfully,
***
- All the managers are amazing
- Review of employee handbook and requirements of the position
- Get rid of all the untrained employees
Preferred solution: I would like for this employee to be fired at this point . There’s been to many issues and my safety as a consumer should be first .
User's recommendation: It’s a hit or miss with lack of professionalism
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Stroudsburg, Pennsylvania
Loss of price paid and health issue.
[PERSON_NAME] that were not even close to quality I have come to enjoy from that brand. Itching began almost immediately and sheets had to be removed while rash lasted more than a week. [PERSON_NAME] refuses to take sheets or do anything since I washed as directed before placing on my bed.
- Customer service wastes your time adding insult ti injury
Preferred solution: Full refund
User's recommendation: Beware of brands that are made for TJX stores.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Connecticut
Unreliable merchant
- Marshalls sent two incorrect items, FedEx return required.
- Return shipping ($11.99) deducted; after return, credit pending; 2 weeks no credit.
Marshalls shipped 2 incorrect items. The only choice is to ship back via FedEx, per their instructions.
Return shipping fees ($11.99) would be deducted from the credit, and after the returned goods, eventually such fees would be credited. I called back Marshalls with FedEx return tracking No.
and they acknowledged receipt of the incorrect goods shipped to me originally. It has been 2 weeks since they received the return, but no credit at all.
- Prices
- Poor deliveries
- Slow and mistaken
Preferred solution: Full refund
User's recommendation: Keep on calling customer service and if they don’t issue credit right away for goods they acknowledge receipt for, dispute the charges with your credit card company.
West Palm Beach, Florida
Complain about an in store experience with a manager
- I bought only the pants, and the top wasn't included.
- The manager insisted the sale be reversed due to the mistake and was rude.
I purchased a pair of pants and completed the transaction at the register. While the sales associate was packing the item, she realized that the matching top from the set was missing.
I had already agreed to purchase only the pants and was fully aware that the top was not included.
After my payment was processed, the manager approached and insisted that the transaction be reversed and the item returned due to the associates mistake. The managers tone was rude and unprofessional, which made me feel embarrassed and uncomfortable as a customer.
I believe that once a transaction is completed in good faith, and the customer has agreed to the purchase as presented, internal inventory mistakes should not be handled in a way that negatively impacts the customer.
Elizabethtown, Kentucky
Twice charged
- Money is refunded in a couple of days.
- Orders may have multiple packages; refunds occur when shipped, but policy is complicated and pricing/service could improve.
Gonna get money back in a couple of days. The online shopping sometimes has multiple packages and is corrected when the item is shipped; then money gets transferred back in a couple of days. I wish their policy was less complicated, and then the online shopping experience would be very good because of the pricing and service.
- Prices are great
- Online service does not meet up
Preferred solution: My money soon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged
- Charged for shoes I didn't take home.
- Staff took my receipt; loss prevention will review cameras and call; two weeks no call and phone is dead.
The cashier charged me for a pair of shoes that I did not bring home. I go back to the store and they take the info of my receipt and tell me loss prevention will check the cameras on Monday and call me back.
Its been 2 weeks and I still have not received a call. On top of that you can't contact the store , their phone doesn't work.
User's recommendation: Check your receipt. They ring up extra things you don't get. Contacting store in person and told loss prevention would call me back. Its been 2 weeks no call from them. Then the phone number to the store does not go through. They watch customers to prevent loss protection but they steal from the customers.
Terrible customer service
- Order was charged, canceled, then re-ordered and charged twice.
- Refund issued then reversed; five to seven days expected; no clear contact.
I made an order online with Marshalls and my credit card was charged. For some reason Marshalls cancel my order.
I called them and they told me to try it again maybe I hit a wrong button or wrong address. I looked at it and everything was correct. Marshalls told me to order again and maybe that would help. So I did and now I'm charged twice from Marshalls.
They gave me a refund and then took it back. I have Capital One bank and they said they have nothing to do with this it all has to do with Marshalls. I called Marshall's back and they claim that there is nobody I can call and nothing they can do I have to wait 5 to 7 days for my money to return to my bank. Today is day 5 and still nothing.
Now I have the weekend with no credit card to use. They told me to call back after 7 days to the same number that could not help me with anything. I asked the associate. If I do have to call back there's still nobody that I can physically talk to that can help.
They have to put a request in for why it hasn't been refunded then I have to wait more days. How long I have no clue.
User's recommendation: Don't online order with Marshalls. They can cancel your order for any reason they choose and your money is on hold for who knows how long
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was disrespected and was humiliated. All over 2 dollars. I have worked retail for about 30 years and I would never have treated any customer like that.
- Coupon for $2 off women's multivitamins wasn't honored.
- I was treated rudely by supervisor Hannah at Marshalls on Stafford St, Worcester, and I am reluctant to return.
They just didn't care.
I bought womans multivitamins it had a coupon on it that said try me for 2 dollars.off.they wouldn't honor it.there people put them on the shelf if that was the case they should have taken them iff.i was treated very rudely.i shop there all the time.i was treated very rudely the supervisors name was Hannah store marshalls on stafford st in worcester. I couldn't belive the rudeness I work retail and you give what is marked.on the shelf or the product.
I was very very embarrassed. And I am reluctant to go back because of the way I was treated over 2 dollars.
Thank you
Unhappy with this situation
- Hair products arrived in two packages.
- Second package arrived with a $9.99 shipping charge.
- The customer questions why shipments weren't joined.
I ordered hair products from you and you sent them in 2seperate packages.
The 2nd package arrived yesterday and I was charged
9.99 for shipping. This was an order for $4.99
Its ridicules to pay for shipping 2xs. Why didnt you send the products together?
User's recommendation: Bad policy
This store number #100279 Eastchase location the customer service is very poor there the workers as well as the manager ( Jennifer) the employee was Maria
- Maria was rude and disrespectful.
- I asked for manager Jennifer, but she did not reassure me.
- Store Eastchase, Fort Worth, TX 76112.
Employee (Maria)was very nasty and rude. Spoke very disrespectful. I ask for the manager (Jennifer)and she didnt seem to have much customer service skill to assure me that this wouldnt happen again.This is the store on Eastchase in Fort Worth Texas 76112
User's recommendation: Just want them to be aware when entering this location
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Verified ReviewerResolved: Devolucion d dinero
Ha sido terrible lamentablemente. Aún no me devuelven el dinero y es la segunda vez que llamo. Las personas que me han atendido han sido amables pero sin resultado.NO ME HAN DEVUELTO EL DINERO.
User's recommendation: Devolución dl dinero por favor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldi not go back for assigned shift
Kellie and Adina to aggressive I don't need to be talked to like that there is nothing more to say A dime a dozen they don't care
User's recommendation: I will not be treated this way I'm such a nice person I just want make sure I get paid for the short time I was there
Chicago, Illinois
Dogs in store
- Severely allergic to dogs; a dog on a leash sniffed my leg.
- Owner said Marshalls allows and encourages dogs.
- If policy doesn't change, I'll shop online.
I am severely allergic to dogs. A dog , on a long leash came up to my leg and started sniffing.
When I asked the owner of the dog why they brought the dog to the store, they answered Marshalls allowed, and encouraged it. While NYS allows non food stores to allow dogs, it does not REQUIRE it.
I spend thousands of dollars in your stores on a yearly basis. If this policy doesnt change, I will shop online r.
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Verified ReviewerComplicado y demorado.
Complicado dar con el número de tlf para hacer la reclamación, complicado dar con alguien que hable español. Ese proceso tuve que sufrirlo 2 veces pq la primera vez no obtuve ningún resultado.
User's recommendation: Si la devolución es por correo hay que estar muy atentos. Yo no lo vuelvo a hacer.
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Verified ReviewerNo son claros con sus odsiones
- No help online or by phone.
- The card I applied for never arrived and the payment is due soon.
- Missing the due date could affect my credit.
Nadie me ayuda, ni por línea ni por teléfono. Apliqué para una tarjeta que nunca llegó.
Debí hacer un pago y la fecha de vencimiento del plazo se está acercando y no puedo hacer el pago ahora.
Si se pasa la fecha, esto afectará mi crédito. Todo por aplicar para hacer historial crediticio, pero fue un grave error.
Preferred solution: Solo quiero hacer mi pago y me ayuden a pagar
User's recommendation: Que resuelvan las dudas y los inconvenientes
About
, , , ,
Marshalls is an American store chain composed by approximately 750 conventional stores including Marshalls Mega Store. It has store departments in 42 U.S. states and Puerto Rico and recently intruded into Canadian territories. Marshalls off-price store chain is considered to be a second dealt in family and home goods retailing industry after TJ Maxx company. The founder of the company, Alfred Marshall started up the first department store in 1956 Boston, Massachusetts and offered apparels and homewares at very low prices. The company provides charitable assistance and has established local and national relations with U.S. charitable organizations that are aimed at helping children and their families.
Marshalls is ranked 86 out of 1256 in Supermarkets and Malls category
USA
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If you are at the point of using the last amount of money on your card, you should not be ordering online.