Marshalls Reviews

I have called several times to complain. I stepped on a, I think it's some type of Magnum with the needle, and I think it was a safety device.

It passed through my left foot at the bottom, which now I have a dark spot because I am diabetic. I have not received a phone call from you guys, so I'm going to seek legal advice on the situation. I feel very discriminated against, left out, and treated like nothing. I left my phone number several times.

My name is Monique Sims, my phone number is 951-486-****, and I still haven't got any replies or responses. It's just nothing, so at this time, I have waited a while. I have a bandage on there; I change it twice a day to air it out to make sure I don't get an infection. Like I said, I am diabetic, so you guys have put another burden on me because at this time I cannot work.

I've missed a week of work because my doctor said he wanted me to make sure that it doesn’t get infected or have any other side effects, and to let it air out. This is all for one of your security tags that was left on the floor. That was just not good at all; consider that a non-responsibility. That was just so irresponsible, and I can see that being irresponsible or inconsiderate goes a long way with your store because I still haven't heard anything.

Nobody's inquired, nobody's called; it's like it's been abandoned. I've left several emails, several voicemails, and three times I got hung up on. I am a Black African American, but I don't believe you guys know that, so this is not considered racial. This is just considered a woman in the store that was shopping, minding her own business, and doing a normal thing.

I received an injury from something that occurred in your store, so I am seeking relief. I've reached out and reached out. I'm sorry, you guys are just irresponsible, and I always tell myself to put myself in somebody else's shoes. Well, that day I wish I would have been wearing tennis shoes instead of those little ones, you know, the ones you wear to the beach.

Yeah, because I hate confrontations and things like that. I'm just a regular woman trying to make it in the world today. Unfortunately, I am diabetic, so it's not so much about being diabetic and getting poked; it’s so much about the lack of response. How can we help you?

Is there anything we can do to help you? You know, accommodate you with the, you know, anything? We're sorry, hope you get better card? Anything?

Nothing.

It's homeless people out here that have more concern than you do. Thank you.

I purchased a pair of pants and completed the transaction at the register. While the sales associate was packing the item, she realized that the matching top from the set was missing.

I had already agreed to purchase only the pants and was fully aware that the top was not included.

After my payment was processed, the manager approached and insisted that the transaction be reversed and the item returned due to the associates mistake. The managers tone was rude and unprofessional, which made me feel embarrassed and uncomfortable as a customer.

I believe that once a transaction is completed in good faith, and the customer has agreed to the purchase as presented, internal inventory mistakes should not be handled in a way that negatively impacts the customer.

I made an order online with Marshalls and my credit card was charged. For some reason Marshalls cancel my order.

I called them and they told me to try it again maybe I hit a wrong button or wrong address. I looked at it and everything was correct. Marshalls told me to order again and maybe that would help. So I did and now I'm charged twice from Marshalls.

They gave me a refund and then took it back. I have Capital One bank and they said they have nothing to do with this it all has to do with Marshalls. I called Marshall's back and they claim that there is nobody I can call and nothing they can do I have to wait 5 to 7 days for my money to return to my bank. Today is day 5 and still nothing.

Now I have the weekend with no credit card to use. They told me to call back after 7 days to the same number that could not help me with anything. I asked the associate. If I do have to call back there's still nobody that I can physically talk to that can help.

They have to put a request in for why it hasn't been refunded then I have to wait more days. How long I have no clue.