Product: Marshalls Customer Care Clear all filters (0 of 18 reviews match)
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Marshalls - Layaway

I have been a loyal long time customer. I speak for many of the single working mothers all over the world. You took away lay a way. We paid our layaway fee. Lay away has gone and many of us will no longer shop at your stores. We feel you are no longer thinking of us (mothers.) I myself have a credit card and in support of the other women i will no longer shop any of your stores! May women i spoke to on line feel you are not worth emailing and expressing theirs veiws. I just could not keep my mouth shut!!
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Marshalls Customer Care
#1447958
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I did my christmas shopping in sept bought a jacket at marshalls in reynoldsburg ohio store for 39.99 attempted to take it back day after christmas. The clerk told me it was no longer in the sysyem and they would not take it back i asked to see the manager. He refused...
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3.3
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Marshalls Customer Care
#1446179
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Marshalls - Nasty Evgeniya

This lady Evgeniya there is super nasty. I think she is a manager. She refused to help me a few times. She is a blonde with curly hair. She is not only being nasty, disrespectful and very rude but also if she actually does something she has her attitude. I don't know how she is still working there. Extremely rude employee. Shame on Marshalls! Such a nice store and such a disrespectful manager!
3.2
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Product or Service Quality
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Marshalls Customer Care
#1434026
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I work about 4 miles away from the Midwest City, OK store location. I decided to grab some lunch in the area and run some errands. One of those errands was to return some dresses I had bought a few days prior. I decided to look around and eventually chose to purchase a...
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1.0
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Marshalls Customer Care
I didn't like
  • Poor customer service
#1332223
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Marshalls - Bad service buy at your own risk!

Tried to return a pair of shoes I bought less than two weeks ago and broke the first time I wore them. Was told no they would not take them back even for in-store credit because I had worn them! Duh! How else did they break?
1.9
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Marshalls Customer Care
#1298585
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I love go to the shopping at Marshall’s but the workers are racists, every time when I go to my son..he’s 4 years old some workers look At him and one day I asked her what is you problem.? I said “you are racist ? And she said yes, every day, every time the same lady,...
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4.0
Product
Marshalls Customer Care
#1203625
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When shopping with a friend at Marshalls on Hanes Mill Road in Winston Salem a child's Disney Blue Jean Jacket was on the sale rack with a sale tag of $15.00. It was over a T shirt which we were told at the register it was not a 2 piece set. When the associate went to...
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3.7
Product
Marshalls Customer Care
#1186438
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It was my mom, aunt, and me that went to the location in Niles, IL.We had the worst experience ever. My mom had to return something but she did not have the recipe with her but she did not mind if she got store credit or an exchange. As soon, my mom handed her bag she...
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Anonymous
Ex Marshalls employee

It’s policy. Since your mom was doing the return and stated she was, her ID had to be used. It makes it look suspicious because after a certain amount of times you return, you...

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Marshalls Customer Care
#1097238
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Yesterday 03/06/2017 I went to Marshall Warden 703.There was only one associates on the floor and one associate on cash. I was surprised that on Saturday busy weekend only two associate. Sabrina who was working on the floor, she was so busy, i was looking for one thing...
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Marshalls Customer Care
#1056179
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I used to work for the company in Sunrise Florida,but no longer there due to the management and coordinators have double standards.if they like you, you can get by with anything if not then they are different. The ones they like can take a 30 minute break and they say...
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3.6
Product
Marshalls Customer Care
#1052187
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