Marshalls on Ventura Blvd in Encino, Cal is the worst store in USA. never experience such an abuse in this country.
Horrible pushy and aggressive manager Maria from Third world dealing with customers like we are in 3d world country. i purchased an item which happened to be an open item and took it home to use but realized it was broken. took it bach the next day, the teller call her supervisor and both declined to take it back. i insisted to see the manager and Maria, the aggressive ignorant rude women didn't take the item back or exchange.
She claimed that the item was used and couldn't take it back. i explained taht "i tried to use it but realized it was broken and i am bringing it back" but the rude and ignorant manager, Maria kept saying "we cant get an used item back. this is a scam. this store is a scam.
they bring open items and second hand merchandises and selling it almost at the same price than other quality stores and regardless they know the items are open, they refuse to take it back. since last year, the prices went up like from a $12 to $40 and quality is gliding down.
i wonder who owns the franchise, not Americans for sure. don't bother going there.
Product or Service Mentioned: Marshalls Manager.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $24.
Preferred solution: Full refund.