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1.6

I bought a sweatshirt at Marshalls and wore it twice. It looked as if it had been worn for 5 years.

It was fading (hadn't been washed yet) and was all pilled. I took it back less than two weeks after buying it and they gave me a hard time saying it had been worn and normally they wouldn't refund it. I finally convinced the manager to give me my money back but will never shop there again! The manager was very unfriendly and said she would give me my money back this time but if it ever happened again (like I caused the problem) she would not refund it.

I think it is a horrible store. You can find much better deals at other low end stores or consignment stores.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $29.

Preferred solution: An apology!.

Marshalls Pros: Some of their merchandise is ok.

Marshalls Cons: Customer service, Quality of item purchased, Return policy.

Location: 15801 Westminster Way N, Shoreline, WA 98133, USA

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Guest

You were wrong. I work as a manager at Marshallโ€™s && let me tell you if something looks raggedy old worn out we wonโ€™t take it back no store will take it back Marshallโ€™s or not !

Simple as that so stop getting your panties in a twist because you tried to return an item that was old. Clearly you never worked retail.

You want them to apologize for what ? Exactly

Guest
reply icon Replying to comment of Guest-1531347

You obvious didnโ€™t read what I said. My return was not old!

Worn twice but looked horrible.

My receipt showed it was not old! You response being an employee shows your and the stores lack of professionalism.

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