Contact Marshalls Customer Service
Marshalls Phone Numbers and Emails
Toll-Free Number:
-
(800) 926-6299
Customer Service:
-
(833) 888-0776Online Orders
-
(800) 952-6133TJX Rewards credit card
-
(877) 890-3150TJX Rewards Platinum MasterCard
Marshalls Email:
Marshalls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Marshalls is (800) 926-6299. 60% of consumers used this number to address their issues and concerns. Meanwhile, 93% of users reported contacting a real person successfully by dialing the phone number (833) 888-0776.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Marshalls may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Marshalls is (800) 926-6299. 60% of consumers used this number to address their issues and concerns. Meanwhile, 93% of users reported contacting a real person successfully by dialing the phone number (833) 888-0776.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Marshalls may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Marshalls mainly because of cards, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Marshalls is domains@tjx.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Marshalls Customer Service?
Most Popular Number:
| Total calls: 3 683 | Issues resolved: 151 | Last call: Jan 12, 2026 |
Contact Information
Marshalls Website:
Marshalls Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9 AM - 6 PM EST
How Good is Marshalls's Customer Service?
Summary of Marshalls Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Marshalls?
Shipping and Delivery Question:
- “Paragar una tsrjeta de Gretifo”
- “Tarjeta perdida I lost my card”
- “Hi I have been a hopper at Marshalls and t.j.max.from 1998 today at your Deerfield location. I was left with no breath after I had to endure .such unprofessional behavior.from a manager. All I ask her for was to help me cause I'm handicap from stroke”
Payments and Charges Question:
- “Make a payment”
- “Twice charged”
- “No me han depositado el dinero por una prenda que regrese”
Cards Question:
- “For card balance”
- “If a order I placed online with gift card went through.”
- “Lost my cards”
Request for Information Question:
- “Question about a return”
- “Need to speak with HR”
- “I have questions”
Return/ Replace Question:
- “Return policy”
- “Returns”
- “Return”
Product/ Service Question:
- “Untrust worker”
- “Complain”
- “Complaint”
Staff Question:
- “Employee was very nasty and rude. Spoke very disrespectful. I ask for the manager and she didn’t seem to have much customer service skill to assure me that this wouldn’t happen again.”
- “Customer service”
- “Poor customer service”
Account Question:
- “New account”
- “Close account”
- “Apply ship89 code to the order”
Employment Question:
- “I’m employer; need alter my address.”
- “I need my W2”
- “Trying to see where my w2 might be have a different address than what's in the w2”
Refund Question:
- “Refund not received”
- “Refund”
- “Refund issue”
Activation/ Cancellation Question:
- “Cancel my order”
- “Cancel an order online”
- “Cancel credit card”
Website/ Application Question:
- “Order online missing items”
- “Trying to place an order online. With a gift card.”
- “App”
Other Question:
- “Nesesito aser un pago”
- “Overchaged”
- “I of for my order”
Compare Marshalls Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
