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Contact Marshalls Customer Service

Marshalls Phone Numbers and Emails

Toll-Free Number:

  • (800) 926-6299
Call customer service

Customer Service:

  • (833) 888-0776
    Online Orders
  • (800) 952-6133
    TJX Rewards credit card
  • (877) 890-3150
    TJX Rewards Platinum MasterCard

Stores:

  • (888) 627-7425

Marshalls Email:

domains@tjx.com
Copyright Infringement Inquiries
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Marshalls Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email

  • The best phone number to call Marshalls is 8009266299. 60% of consumers used this number to address their issues and concerns. Meanwhile, 93% of users reported contacting a real person successfully by dialing the phone number 8338880776.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Marshalls may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Marshalls Customer Service?

Most Popular Number:

(800) 926-6299
Total calls: 3 679 Issues resolved: 151 Last call: Nov 6, 2025

Marshall's customer service operates Monday through Friday between 9 AM and 6 PM ET. Please keep in mind that these hours may be adjusted during holidays and special events. If you have any issues related to your Marshalls, you can contact their customer care during the mentioned hours of operation and have your problems solved.

The corporate office address for Marshalls is 770 Cochituate Road, Framingham, Massachusetts 01701. This address serves as the contact point for reaching Marshalls' corporate office. However, you can always first contact Marshalls customer care for guidance or details on Marshalls’ issues. Marshalls offers customer service via phone call and online chat, which are much more prompt alternatives.

To contact Marshall's customer service, you can reach them at 1-833-888-0776 for online inquiries or 1-888-627-7425 for in-store inquiries. Marshall's customer service is available on weekdays, Monday to Friday, from 9 AM to 6 PM ET. Feel free to contact them during these hours to address any questions or concerns you may have. Alternatively, you can also contact the Marshall’s customer care via their online chat service, which you can find on the “Contact Us” section of Marshall’s official website.

PissedConsumer Club

Contact Information

Marshalls Website:

Marshalls Help Center:

Corporate Office Address:

TJX Companies, Inc.
770 Cochituate Road
Framingham, Massachusetts 01701
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9 AM - 6 PM EST

More contact details

Marshalls Rating Based on 391 Reviews

Rating details

2.6 more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
All 824 Marshalls reviews

Rating stats

Rating trend

How Good is Marshalls's Customer Service?

Khaleb Kgw
Khaleb Kgw
Feels Disappointed | Jun 30, 2024

Not good

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Dr. Debi
Dr. Debi
Feels Disappointed | Jun 13, 2024

A Marshall’s customer for decades, from Chicago, IL to CA in 1988. Ecstatic when Marshalls came. Too long a customer to have to deal with attitude and dismissal behavior. Disappointed customer!
Dr. Debi Johnson-Daniel 559.213.4785

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Aoife Wqa
Aoife Wqa
Feels Disappointed | May 31, 2024

I couldn't reset my password, as each time I entered a new password, the reset screen would come back as if I had not entered a new password (no error messg, just a brand new "new password" screen). I called customer service to report this vicious cycle I was involved with. I was told that there was nothing they could do other than report it to their on-line group & to expect an answer in 5-7 days. I was never contacted by anyone from the company & still have the problem.

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Jonee Oac
Jonee Oac
Feels Neutral | May 30, 2024

I have consistently enjoyed shopping at Marshalls, but my recent experience has left me disappointed. I believe this incident reflects poor customer service.

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Lenny S Vno
Lenny S Vno
Feels Disappointed | Feb 27, 2024

They need to better educate their employees especially managers. You better have enough and know what to do to accuse and stop your customers at the door on the suspicious alone. Especially when it’s only a minor who is 12 years old. And not apologizing on the spot and being rude to the customers is unacceptable. My daughter is currently in a very difficult and traumatic state of mind. This was very hurtful and mishandled by a full grown adult who is a store manager . I’m very disappointed at Maralls and it will take us long time to overcome.

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Robin S Rqz
Robin S Rqz
Feels Satisfied | Feb 13, 2024

She got right on it , I bought a purse , handle broke after 4 days so I was stuck with a broken purse , I threw away my receipt, thinking it was a good purse and should last me for years

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Summary of Marshalls Customer Service Calls

6.2K TOTAL
CALLS
02:43 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marshalls?

Shipping and Delivery Question:

  • “Hi I have been a hopper at Marshalls and t.j.max.from 1998 today at your Deerfield location. I was left with no breath after I had to endure .such unprofessional behavior.from a manager. All I ask her for was to help me cause I'm handicap from stroke”
  • “Missing package”
  • “Por qué me cargaron dos veces a mi tarjeta la compra que hice”

Payments and Charges Question:

  • “Make a payment”
  • “Twice charged”
  • “No me han depositado el dinero por una prenda que regrese”

Cards Question:

  • “For card balance”
  • “If a order I placed online with gift card went through.”
  • “Lost my cards”

Request for Information Question:

  • “Question about a return”
  • “Need to speak with HR”
  • “I have questions”

Return/ Replace Question:

  • “Returns”
  • “Return”
  • “They didn't return my money after a return”

Product/ Service Question:

  • “Untrust worker”
  • “Complain”
  • “Complaint”

Staff Question:

  • “Employee was very nasty and rude. Spoke very disrespectful. I ask for the manager and she didn’t seem to have much customer service skill to assure me that this wouldn’t happen again.”
  • “Customer service”
  • “Poor customer service”

Account Question:

  • “New account”
  • “Close account”
  • “Apply ship89 code to the order”

Employment Question:

  • “I need my W2”
  • “Trying to see where my w2 might be have a different address than what's in the w2”
  • “W2”

Refund Question:

  • “Refund not received”
  • “Refund”
  • “Refund issue”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Cancel an order online”
  • “Cancel credit card”

Website/ Application Question:

  • “Order online missing items”
  • “Trying to place an order online. With a gift card.”
  • “App”

Other Question:

  • “Nesesito aser un pago”
  • “Overchaged”
  • “I of for my order”

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