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Contact Marshalls Customer Service

How to Reach a Person at Marshalls

Verified Contact Information

Toll-Free Number:

  • 1-800-926-6299
Call Now
Send Message

Customer Service:

  • 1-888-627-7425
    In-Store Inquiries
  • 1-833-888-0776
    Online Inquiries
  • 1-800-333-1387
    TJX Gift Cards
  • 1-800-952-6133
    TJX Rewards Credit Card
  • 1-877-890-3150
    TJX Rewards Platinum MasterCard

Investors/ Franchising:

  • 1-508-390-2323

Customer Service:

corporaterewards@tjx.com
Corporate Gift Cards
ecommercecustomerservice@tjx.com

Legal:

dataprivacy@tjx.com
Privacy Inquiries
complianceofficer@tjx.com

Media:

marshallsmedia@edelman.com
domains@tjx.com
Copyright Infringement Inquiries

Marshalls Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Marshalls Phone Number
1 (800) 926-6299
Average Hold Time
00:04:41
Average Calls duration
2 minutes
Most Popular Marshalls Email Address
domains@tjx.com
Marshalls Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Marshalls Customer Service?

Marshall's customer service operates Monday through Friday between 9 AM and 6 PM ET. Please keep in mind that these hours may be adjusted during holidays and special events. If you have any issues related to your Marshalls, you can contact their customer care during the mentioned hours of operation and have your problems solved.

The corporate office address for Marshalls is 770 Cochituate Road, Framingham, Massachusetts 01701. This address serves as the contact point for reaching Marshalls' corporate office. However, you can always first contact Marshalls customer care for guidance or details on Marshalls’ issues. Marshalls offers customer service via phone call and online chat, which are much more prompt alternatives.

To contact Marshall's customer service, you can reach them at 1-833-888-0776 for online inquiries or 1-888-627-7425 for in-store inquiries. Marshall's customer service is available on weekdays, Monday to Friday, from 9 AM to 6 PM ET. Feel free to contact them during these hours to address any questions or concerns you may have. Alternatively, you can also contact the Marshall’s customer care via their online chat service, which you can find on the “Contact Us” section of Marshall’s official website.

PissedConsumer Club

Contact Information

Marshalls Website:

Marshalls Help Center:

Corporate Office Address:

The TJX Companies, Inc.
770 Cochituate Rd.
Framingham, Massachusetts 01701
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

How Customers Rate Marshalls Support?

4.4 / 5
Good

Based on 6.2K calls to Marshalls customer support through PissedConsumer.com and 19 survey responses.

Total Calls
6.2K
Avg Call Duration
02:28
Issues Resolved
13%

Why Customers Call Marshalls?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 21%
  • Shipping and Delivery 15%
  • Payments and Charges 13%
  • Cards 12%
  • Request for Information 10%
  • Return/ Replace 8%
  • Product/ Service 8%
  • Staff 4%
  • Account 2%
  • Employment 2%
  • Refund 2%
  • Activation/ Cancellation 1%
  • Website/ Application <1%

Customer Inquiries & Issues

21%
  • "For pay my cart"
  • "Problem placing my order"
  • "Phone"

Shipping and Delivery

15%
  • "I have not received my card yet"
  • "Package lost in mail"
  • "Package delivered incorrectly"

Payments and Charges

13%
  • "They are charge me two time extra"
  • "Credit card verification"
  • "Lost credit card"

Cards

12%
  • "Give card"
  • "For card balance"
  • "If a order I placed online with gift card went through."

Request for Information

10%
  • "I live in Beltsvill Maryland looking for shoes trousers etc on sale at the nearest Marshal in the arearest Marshal"
  • "Status aplication credict card"
  • "Status of credit card application"

Return/ Replace

8%
  • "Address change"
  • "Price change at the checkout was more than msrp Is that legal?"
  • "Returns"

Product/ Service

8%
  • "Upset customer"
  • "Complaint and concern"
  • "Complaint"

Staff

4%
  • "Irate managers call someone THE N word!!"
  • "Bad customer service"
  • "Non service dogs allowed in store *** fleas and tics on clothing"

Account

2%
  • "New account"
  • "Close account"
  • "Apply ship89 code to the order"

Employment

2%
  • "I'm employer; need alter my address."
  • "I need my W2"
  • "Trying to see where my w2 might be have a different address than what's in the w2"

Refund

2%
  • "Refund not received"
  • "Refund"
  • "Refund issue"

Activation/ Cancellation

1%
  • "Cancel my order"
  • "Cancel an order online"
  • "Cancel credit card"

Website/ Application

<1%
  • "Order online"
  • "Order online missing items"
  • "Trying to place an order online. With a gift card."

Compare Marshalls Customer Service To

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Kohls
stars-rating-fill
4.1 out of 5

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