Customer Inquiries & Issues
21%- "For pay my cart"
- "Problem placing my order"
- "Phone"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Marshalls Phone Number | 1 (800) 926-6299 |
| Average Hold Time | 00:04:41 |
| Average Calls duration | 2 minutes |
| Most Popular Marshalls Email Address | domains@tjx.com |
| Marshalls Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Marshalls Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Cards, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Marshalls | First and last name, email or address or zip code |
Hours:
Monday - Friday: 9:00am - 6:00pm (EST)
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.