Contact Marshalls Customer Service
Marshalls Phone Numbers and Emails
Toll-Free Number:
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(800) 926-6299
Customer Service:
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(833) 888-0776Online Orders
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(800) 952-6133TJX Rewards credit card
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(877) 890-3150TJX Rewards Platinum MasterCard
Marshalls Email:
How to Contact Marshalls Customer Service?
Most Popular Number:
| Total calls: 3 662 | Issues resolved: 151 | Last call: May 9, 2025 |
Marshalls Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Marshalls Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Marshalls is 8009266299. 60% of consumers used this number to address their issues and concerns. Meanwhile, 93% of users reported contacting a real person successfully by dialing the phone number 8338880776.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Marshalls may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Marshalls Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Marshalls is 8009266299. 60% of consumers used this number to address their issues and concerns. Meanwhile, 93% of users reported contacting a real person successfully by dialing the phone number 8338880776.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Marshalls may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Marshalls mainly because of cards, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Marshalls is domains@tjx.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Marshalls Website:
Marshalls Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9 AM - 6 PM EST
How Good is Marshalls's Customer Service?
Summary of Marshalls Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Marshalls?
Shipping and Delivery Question:
- “Missing package”
- “Por qué me cargaron dos veces a mi tarjeta la compra que hice”
- “Because you guys ripped me off and didn't get my money you didn't put my money back on my card when I return something and now I'm stranded because I thought my money was going to be on my card and it's not you guys got me stuck now and I'm pissed”
Payments and Charges Question:
- “I was in Marshall and the lady charge 9.99$ for not reason ( item ) luggage”
- Billing dispute
- “Payment”
Cards Question:
- “If a order I placed online with gift card went through.”
- “Lost my cards”
- “My card”
Request for Information Question:
- “Question about a return”
- “Need to speak with HR”
- “I have questions”
Return/ Replace Question:
- “They didn't return my money after a return”
- “Change shipping info on my order just placed”
- “Return of my items”
Product/ Service Question:
- “Complain”
- “Complaint”
- “Complaint about store employee”
Staff Question:
- “Employee was very nasty and rude. Spoke very disrespectful. I ask for the manager and she didn’t seem to have much customer service skill to assure me that this wouldn’t happen again.”
- “Customer service”
- “Poor customer service”
Account Question:
- “New account”
- “Close account”
- “Apply ship89 code to the order”
Employment Question:
- “I need my W2”
- “Trying to see where my w2 might be have a different address than what's in the w2”
- “W2”
Refund Question:
- “Refund not received”
- “Refund”
- “Refund issue”
Activation/ Cancellation Question:
- “Cancel my order”
- “Cancel an order online”
- “Cancel credit card”
Website/ Application Question:
- “Order online missing items”
- “Trying to place an order online. With a gift card.”
- “App”
Other Question:
- “Queja por maltrato de un trabajador de marssall”
- “Claudia”
- “To see if my order went through”
Compare Marshalls Customer Service To
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