Marshalls
Reviews and Complaints

Store location: 2029 W. Maple Rd., Troy, MI 48084.

As part of a $250 purchase, I bought a clothing item at Marshalls for $59.99.

The employee rang the tag on this item like she rang the tags on all the other items. I paid with a credit card and left. Within the 10-day return window and with all original tags attached, I attempted to return the $59.99 item but was told by the manager that the tag attached to the item was incorrect. When she scanned the tag, neither the correct brand nor the correct fabric came up.

She refused to accept the return or even issue a store credit. The mistake was Marshalls and solely Marshalls. I didnt tag the item, price the item, or sell the item. I am merely a consumer who purchased the item on good faith that Marshalls would abide by its own return policy.

It would cost Marshalls NOTHINGnot a red centto take the item back (considering Marshalls employees incorrectly catalogued and tagged the item) and issue me a store credit. I would have spent the $59.99 and more there. Instead Marshalls has lost a previously faithful customer and all my future purchases. This is a classic example of a flawed return system and all-around poor customer service.

I called the customer service number and was connected to an agent who was unhelpful and clearly on a script. He just kept repeating himself. I asked to speak with a supervisor, and he refused to escalate my call. At the end of the day, there are far too many other vendors/companies with return and customer service policies that operate within the bigger spirit of accountability and customer satisfaction.

I am being forced to pay for Marshalls mistake, and it is not right.

Plain and simple. I will be reaching out to the corporate office.

My 12 years old daughter was accused of shoplifting by the store manager Antoinette and when it was cleared after we volunteered for bag search and body checks. the same manager wouldnt apologize for her accusations and she hid behind her employees behind the counter.

When we asked her to come out and even call police to show store surveillance footage of camera she refused and rebuked her earlier statements that she never accused our daughter in the first place even though she had room full of her employees and other shoppers. She hand covered her name tag and refused to give her name even though we asked for her name and store number so we can complain to the corporate office. She even threatened us to call police on us even though thats what we asked and wanted for but she faked the call and hid inside the store until the closing hours. She is an African- American who singled us out because we are Asian.

She sarcastically changed her stories even though her own employees were there. We will pursue this legally for defamation and harassment.

On 07/09/2024 I visited the store, as soon as I walked inside with my 1 year old baby and my elder mother, a very rude and extremely aggressive woman walked up to us yelling to be careful how we touch and misplace some makeup that was placed on display. Her had gestures and attitude were absolutely outrages and violating.

The sales associate attitude was absolutely uncalled for nor was it appropriate for such place of business, on top of it the individual MARTA continued following me throughout the store watching me like she was about to commit a crime. This behavior is absolutely unacceptable as no individual should be treated in such way and by such a tone.

Marta's attitude and smirtle on her face were absolutely disrespectful, after asking Marta to call her manager she first denied that there is any manager on duty then started yelling at me not to follow her around, well that's her job to answer to customer's inquiries mind you not she continued to yell in the presents of my 1 year old baby. This business has no integrity and does not treat customers with fair and respective manner, the employees are representation of management, therefore I hope that all necessary steps are taken by the assistant manager Andrea and the manager to address the violent behavior of the associate Marta.