Marshalls
Reviews and Complaints
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Verified Reviewer
File complaint against the store manager of Marshalls store i
My 12 years old daughter was accused of shoplifting by the store manager Antoinette and when it was cleared after we volunteered for bag search and body checks. the same manager wouldnt apologize for her accusations and she hid behind her employees behind the counter.
When we asked her to come out and even call police to show store surveillance footage of camera she refused and rebuked her earlier statements that she never accused our daughter in the first place even though she had room full of her employees and other shoppers. She hand covered her name tag and refused to give her name even though we asked for her name and store number so we can complain to the corporate office. She even threatened us to call police on us even though thats what we asked and wanted for but she faked the call and hid inside the store until the closing hours. She is an African- American who singled us out because we are Asian.
She sarcastically changed her stories even though her own employees were there. We will pursue this legally for defamation and harassment.
Preferred solution: Apology
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Verified Reviewer |
Milwaukee, Wisconsin
Complaint about associate
The manager of the store gave me a called me promptly and spoke with me and listened and resolved my issue and I feel comfortable about coming back to the store and continuing my shopping journey with Marshalls.
User's recommendation: I really the manager address the issue with associates were satisfactory.
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Verified Reviewer |
Tres Lagoas, Mato Grosso Do Sul
Poor customer service manager would not let me us my 10% off after getting tjx credit card
1st time in Marshalls in Pearl, I normally shop home goods or T.J.Maxx. Applied for a credit card at home goods and was given a 10% off coupon and was told I could use at any sister store, so I thought I would try Marshalls because I was buying school clothes and shoes and could really use the 10% off.
I spent $317. And was told I couldnt use it.
Manager acted like she didnt even know what it was and cashier was clueless. I will never shop at a Marshalls again
- Customer service is absolutely horrible and i will not shop there just because of this
User's recommendation: Don’t shop at Marshall’s
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Resolved: Horrible customer service
Refund not posted to my checking account after 48 hours and store employees are inept and unable to help
Preferred solution: Full refund
Grayslake, Illinois
Terrible experience
On 07/09/2024 I visited the store, as soon as I walked inside with my 1 year old baby and my elder mother, a very rude and extremely aggressive woman walked up to us yelling to be careful how we touch and misplace some makeup that was placed on display. Her had gestures and attitude were absolutely outrages and violating.
The sales associate attitude was absolutely uncalled for nor was it appropriate for such place of business, on top of it the individual MARTA continued following me throughout the store watching me like she was about to commit a crime. This behavior is absolutely unacceptable as no individual should be treated in such way and by such a tone.
Marta's attitude and smirtle on her face were absolutely disrespectful, after asking Marta to call her manager she first denied that there is any manager on duty then started yelling at me not to follow her around, well that's her job to answer to customer's inquiries mind you not she continued to yell in the presents of my 1 year old baby. This business has no integrity and does not treat customers with fair and respective manner, the employees are representation of management, therefore I hope that all necessary steps are taken by the assistant manager Andrea and the manager to address the violent behavior of the associate Marta.
Atlanta, Georgia
Terrible experience
Couldnt get checked out,even though there was a lady doing nothing at her register..And was very unprofessional..I spent forever shopping in their ,then went up to purchase my goods..And had no service.
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Verified Reviewer |
Hopewell, Illinois
Refund
A $200 couch I bought for my daughter, she had it a week and the leg broke off of it. There was no fixing it.
I work 60 hrs a week I havent had a chance to contact Marshals until now. I pulled the couch out of her room after a week of being in there and the leg broke. Its been in my bedroom. I see it everyday and I keep telling myself to contact Marshals and get it takin care of.
My proof of purchase would be my debit card number. This purchase was February 29, 2024 with debit card ending in 2647.
- Cutest girl clothes
- Adult women clothes
- Good prices
Preferred solution: Full refund
Jersey City, New Jersey
Had foot surgery and tried to return shoes
Never worn shoes tried to return due to foot surgery and had receipt. They offer me a gift receipt when I can not wear any shoes y til my feet heal.
Preferred solution: Full refund
User's recommendation: Do not buy nothing from your store because your return policy does not have any exceptions
Florissant, Missouri
I’m try to talk with a direct person for help on locating a product ,
This is the worse service ! No one to contact a bout a major product ?Terrible Service! terrible service!?Terriblr service
User's recommendation: Terrible Service !!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHorrible Customer Service
Me and my children were shopping for pillows and other miscellaneous items and the manager was profiling us even called security to follow and watch us through out the store. I was gonna purchase a bike for my 3 year old and was told that the bike was sold already to another customer so he couldnt get it. I will never shop at this location ever again.
Preferred solution: The manager needs to be fired or suspended for profiling me and my children. I have never had a more insulting and unpleasant experience like this at Marshalls.
User's recommendation: Do not shop here if you are young and of African American ethnicity.
Los Angeles, California
Password reset.
I am not able to change my password, as I wind up in an endless loop when I attempt to change it. I have tried everything I could think off to regain access to my account, but to no avail.
I contacted customer service and was told that there was nothing they could do about it other than send a message to their on-line team. When asked how long I should expect to hear from the on-line team I was told 5-7 work days.
By now 1 month has passed but I havent heard anything from anybody and my problem persists. Very disappointing!
User's recommendation: If you have an on-line issue, don’t bother to call customer service at TJX/Marshalls/homegoods
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Verified Reviewer |
Boston, Massachusetts
Complaint about manager Linda from the Marshalls located at East Boston
I was yelled in a very unprofessional way from
The store manager Linda. I also witnessed how she treated very bad the store employees
Being very loud and demanding orders.
- Good bargains
- Poor management at store level
User's recommendation: If you’re ever need any type of customer service help? I suggest anyone from the floor can better help you,rather then the store manager since she’s has very limited language speech and is very unprofessional
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Brooklyn, New York
Product not returnable
Got a blouse that show to much of breast . Went to Marshall to return it.
Still with tags , brand new . Lady at the register said product is not returnable cause it counts as an underwear . Why would they hang the product with womens clothing where all the blouses are ?!? Like why ?!?
And then they dont want to take it back .
They should say product is not returnable when people are buying it. ( obviously underwear and bras they dont have to tell that info but with something like that body ) crazy , Crazy !
User's recommendation: Ask for return policy next time
West Babylon, New York
Return
Returning items purchased at West Babylon NY Marshalls to the East Islip Marshalls. supervisor came over and said a number of items could not be returned because they were tagged incorrectly.
this is how I purchased, no tags were removed/changed at all. Bathing suits did not have a protective strip - again this is how I purchased, I would never try on without underwear!! this has nothing to do with me, all items were as I purchased, and all items were on my receipt. Nothing was worn!
I don't know when I will have a chance to go back to the West Babylon NY store. I asked for manager, Leann R, who was so rude and pompous and unapologetic.
In decades of shopping at Marshalls I have never been told you can only return items to another Marshalls. Not to mention that this took a half hour to tell me this.
User's recommendation: Marshalls East Islip has nasty manager and poor customer service.
They can refuse a refund for any reason or no reason at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Summerville, South Carolina
Mas información de una tarjeta
Número de referencia
JBZ2HV nombre Erlin Vargas
Necesito saber si mi tarjeta Marshall fue aprobada si o no
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