Marshalls
Reviews and Complaints

I made an order online with Marshalls and my credit card was charged. For some reason Marshalls cancel my order.

I called them and they told me to try it again maybe I hit a wrong button or wrong address. I looked at it and everything was correct. Marshalls told me to order again and maybe that would help. So I did and now I'm charged twice from Marshalls.

They gave me a refund and then took it back. I have Capital One bank and they said they have nothing to do with this it all has to do with Marshalls. I called Marshall's back and they claim that there is nobody I can call and nothing they can do I have to wait 5 to 7 days for my money to return to my bank. Today is day 5 and still nothing.

Now I have the weekend with no credit card to use. They told me to call back after 7 days to the same number that could not help me with anything. I asked the associate. If I do have to call back there's still nobody that I can physically talk to that can help.

They have to put a request in for why it hasn't been refunded then I have to wait more days. How long I have no clue.

I have been an avid shopper at the Cary NC store for many years. However, my latest experience with one of the store clerks and one of the managers on duty has left me disappointed.

This is the most unsatisfactory shopping experience I've had at this Marshalls store. After standing in line for about 15 minutes or more, I was asked to proceed to the register. The cashier, who was very disrespectful and uncaring, clearly did not represent Marshalls in a positive light. She rang up my purchase, but my card was rejected.

I asked if I could leave, go to my car and fetch another form of payment and be rung up again. Very obnoxiously, she stated that I would have to wait in line all over again. I quickly left to get another form of payment, returned to find the line extremely long. The weather was extremely hot, I was tired from running back from the car and had a small child with me.

I did not want to wait in the long line again, so I asked her for my items and called for a manager for help. The manager was of no help. She, too, had the same unpleasant disposition as the clerk. All I heard her saying was that the clerk was correct.

She offered no resolution, nor did she apologize. Only due to another customer offering me her spot in line was I able to get in and out of there. My recommendation is to retrain this particular store manager (Lisa) and store clerk (Jalisa) with a simple, yet forgotten, number one lesson in customer service.

They need to reorient themselves regarding the Marshalls store mission. I have decided not to patronize this particular Marshalls store due to the disrespectful service I received.

So, I bought about 7 items and 2 of those were throws which were on clearance for $10. I paid cash and as I'm leaving, the security goes off. My cashier comes over and removes the security tag - okay, no problem, it happens. I get home and open up the blankets and the other one still has the security tag.

Annoying.

I call because I have since taken out the trash and the receipt is gone because I shouldn't need it. I call to make sure it won't be an issue to bring the throw back to remove the tag and they pretty much say without the receipt they can't do anything.

So because of the employee's mistake, I can't have the tag removed.

I'm sorry, but I don't think even the dumbest thief would call the store and or go back to have a tag removed.

Terrible policy which I don't, or never have, seen the policy posted anywhere.

Interesting.

I don't usually submit complaints but this is absolute *** Northern Nashua NH store by the way, review the security cameras and you will see that I was there and paid cash.

Easy, so much for keeping customers who keep you in business happy.