Marshalls - *** Treatment of a Best Customer

I've shopped LOTS at Marshall's.The sales people recognize me and my daughter and tease us about how often we're there.

This morning I went in to return a defective package of LED candles I bought last week. They refused to exchange it even for STORE CREDIT because I didn't have the receipt. It was only $10!! The idiocy displayed by the manager and the "system" is amazing to me.

I have spent so much money there! They just lost a very valuable customer and lots of future business by being STUBBORNLY CHEAP! The merchandise quality has also been going down in the last year and we noticed the prices going up.

So, I guess we'll be throwing that credit card away and taking our shopping lists elsewhere.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Damaged or defective
Monetary loss:
Product or service
Led Candle
Review category
Furniture and Decor
review #749611

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Dec 26, 2015 #1084162

Do you work in retail? Do you realize that we have rules? Do realize if we break those rules we can lose hours, or our jobs? It is called a return item look up. If the item comes up as "item not found", not in our system, without a reciept we cannot resell it. It gets to a point where it looses monetary value. If you have such a big problem with us following the rules call corporate. You want to be contacted by the company? CALL them, not moan and groan for pity from your fellow crying customers. It IS only $10 though right? Please do take your business elsewhere.

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