I've shopped LOTS at Marshall's. The sales people recognize me and my daughter and tease us about how often we're there.
This morning I went in to return a defective package of LED candles I bought last week. They refused to exchange it even for STORE CREDIT because I didn't have the receipt. It was only $10!! The idiocy displayed by the manager and the "system" is amazing to me.
I have spent so much money there! They just lost a very valuable customer and lots of future business by being STUBBORNLY CHEAP! The merchandise quality has also been going down in the last year and we noticed the prices going up.
So, I guess we'll be throwing that credit card away and taking our shopping lists elsewhere.
Product or Service Mentioned: Marshalls Sales Manager.
Reason of review: Damaged or defective.
Monetary Loss: $10.