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3.0

I went to the Marshalls store in Midwest City, Oklahoma and i tried to buy a pair of mens tennis shoes that had two different prices; one pair was for $19.99 and the other pair which was the same shoe for $16.99 on clearance and i had picked up a pair that were in the same stack that was on clearance. I had taking a shoe that had the clearance price and I had shown it to the sale register staff and i had shown her.

Another staff person an older lady with short blond hair and thin and around 5'8 went to look at the price and she comes back and stated that they had forgotten to mark down the rest of the stack of shoes with the clearance price and i asked if i will be charge for the clearance price since i had found the pair with the stack that were on clearance and she said no, and i asked why and she stated that the corporate office tells them which shoes to mark down which i still didn't understand if they were the same shoe. I'm complaining because i've been going to this store for around 5 years or whenever they had built this store and i have a Marshalls credit card and I was an loyal customet. I feel that your staff didn't make it right by me by giving me the clearance price and they didn't try to make me feel as though that I am the customer.

So i left this store without the shoes and I want be going back. Please educate your staff with better customer service and try working with the customer whenever something like this comes up again.

Reason of review: Problems with payment.

Location: Oak Trail Shores, Texas

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